Frequently Asked Questions
Everything you need to know about shopping at Goated.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. International orders may take 7-14 business days depending on your location and customs processing.
What is your return policy for limited drops?
We offer a 30-day return policy for all items in original, unworn condition with tags attached. Please note that certain exclusive limited-edition drops may be eligible for store credit only.
Are your products authentic?
Absolutely. Every item sold on Goated undergoes a rigorous multi-point authentication process by our experts to ensure you receive 100% genuine premium apparel.
How do I know which size to order?
Each product page features a detailed size guide. Since we curate various brands, we recommend checking the specific measurements provided to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and buy-now-pay-later options through Klarna.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's journey.